Having finished developing the project, you know you can’t just open a bottle of wine and rest in an armchair. After the project is launched and in the open on the Internet, hard work on maintaining the website and reacting to customers’ complaints (there will always be some!) must continue.
Yet, you don’t have to do all this 24/7 maintenance and support work yourself – spare your company these troubles. We can take care of all this for you.
Short answer: anything that you want or need to be done in terms of web system maintenance and support, non-stop, 24 hours a day, 7 days a week. That includes, but is not limited to:
Reacting to and satisfying customer requests. Requests and complaints are inevitable – users will always want their user experience to get better, and we should listen to them because they are the ones who know how to make it better. These requests are the key to determining what enhancements and modifications should be made to improve the product. Besides, by carrying out the requested changes promptly and effectively, we earn users’ loyalty and increase their satisfaction with using your website.
Performance monitoring. We are constantly keeping a close eye on how the web system is performing, and in case there are any suspicious performance indicators, our next move to check it and fix it before it leads to disastrous consequences.
Software support. If you want your product to adapt to users’ changing demands and remain the most competitive one, glitches caused by mistakes in the source code are not acceptable. Our highly qualified team can help you perfect your product by optimizing the code and resolving source code issues. Besides, we are ready to come to your rescue when the users are demanding new features and functionalities to be added to your web system by realizing them.
Addressing critical issues. As we monitor the performance of your web system 24/7, we are always ready to cope with your site being “down” or critical bugs even at 3 a.m. at night.
Patching security vulnerabilities. As the saying goes, “Better be safe than sorry”. We are dedicated to monitoring the web system security, finding any vulnerabilities that could potentially be exploited and patching them ASAP. Besides, we are ready to deal with malware urgently.
Back-up/restorations planning. In case of disastrous malware, update gone wrong or human error wiping out web system data, you can rest assured that no data will be lost forever. We schedule regular backups of your web system’s source code, content, revision history and provide restoring services if such a disaster occurs.
Cross-browser compatibility monitoring and upgrades. With an increasing number of browsers and devices used by users, it is crucial to make sure all of them are supported by your web system and to ensure the UI/UX remains qualitative regardless of what the user is using to access your web system.
Content monitoring and updates. No one likes a website with outdated information, that’s for sure. We can spare you this headache and update the content as soon as the necessity to do so arises.
Statistics monitoring. Statistics is the key to understanding whether your product is successful in winning over users’ attention or not and it must be analyzed to plan your next business moves or review the marketing strategy.
Conclusion. If you want to focus on business strategy and making profits instead of all the technical issues that inevitably arise when you have a web system running, we can save your time and make sure that your customers are satisfied with your website to the greatest extent possible, so that they return to it again and again.