Comprehensive Product
Support Services
Our approach to product support
Dedicated support team
Our support team consists of highly trained professionals with deep expertise in our product line. When you reach out, you’ll be talking to a knowledgeable human being – not just searching through knowledge bases. Our product development support staff truly understands our products inside and out.
Multi-channel support
You can contact product tech support through whatever channel works best for your situation. Options include phone, email, web ticketing system, and live chat. We’ve made it easy to get the help you need in the moment you need it.
Transparent communication
We believe in transparent and frequent communication throughout the software product support process. You’ll always know the current status of your issue. We provide detailed updates every step of the way, so you’re never left wondering what’s going on.
Comprehensive knowledge base
For fast answers to common questions, our online knowledge base has you covered.
It’s continuously updated with technical documentation, getting-started guides, troubleshooting tips, and best practice advice.
24/7 technical support
When you need help, our technical product support specialists are available around the clock. Our first-call resolution rate is among the highest in the industry. From troubleshooting to performing system checks, we’ve got you covered.
Service offerings
Troubleshooting
Whether you encounter an error message, unexpected behavior, or something just isn’t working right, we are ready to troubleshoot the issue. We’ll investigate the root cause and work closely with you until the problem is fully resolved. Count on us to get you up and running smoothly again.
Bug fixes
Did you discover a bug or defect in the software? Report it to us immediately. We’ll verify the bug, document it, and prioritize getting it fixed by our professionals as quickly as possible. Once the patched version is available, we’ll work with you to implement the bug fix.
Software updates
To keep your products optimized and secure, we’ll notify you whenever new software updates or releases become available. These may include product enhancements, security patches, performance improvements, and more. Our technical product support team will plan and execute a smooth update process, minimizing downtime.
Maintenance
Proper maintenance is crucial to maintaining healthy, optimized product implementations long-term. Our product support services include a full suite of maintenance services, including yearly health checks, diagnostic testing, configuration tuning, and any other upkeep activities required. Let us handle all the routine maintenance for you.
What can you expect from our support services?
Responsiveness
Our product support outsourcing prides itself on rapid response times. Whether you contact us by phone, email, web ticket, or chat, you’ll get a real person on the line quickly. We understand that delays in support can be costly, so we make it a priority to be extremely responsive.
Product expertise
You’ll be talking to highly knowledgeable experts who have received extensive training on our complete product line. They don’t just know the basics – they understand the nuances and intricacies of our solutions inside and out. You can count on accurate guidance from professionals with deep product mastery.
Persistent ownership
When you initiate a support request, it gets assigned to a specific support engineer. That person will take ownership of your issue from the initial inquiry through the final resolution. No jumping between different representatives – you’ll always know who is accountable for your case.
Unlock superior product support – reach out to us now!
Don’t settle for anything less than comprehensive, expert product support. At Roobykon, our world-class support team is standing by to ensure you maximize the value of our solutions every step of the way.
From rapid response times to transparent communication and continuous improvement, you can expect an exceptional support experience tailored to your unique needs.
Contact us now to learn more about our flexible support offerings. Get the personalized guidance and expertise you deserve as a Roobykon customer.
